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Showing posts with the label service

How to go out of business in a bad economy

In today's economy it really amazes me how little people pay attention to the details that keep one in business. On Thursday, I dropped off my pickup truck at a local tire shop with instructions to do a front end alignment and rotate and balance all the tires. I have to say that when I called for an appointment on Wednesday I was impressed when they said they could get it in the next day. I don't think that had ever happened to me before. When I picked it up on Thursday evening, I paid the bill, just short of $100 and was told that it was good I had come in as the alignment was so far out that it was almost not recordable. Having driven vehicles for 35 years, worked in 3 dealerships and a couple of other automotive oriented establishments, I found that kind of odd because the vehicle was still tracking almost dead on when driving and removing the hands from the wheel for a short time. But, I was happy and in a bit of a hurry so I didn't question it. On Friday, I finally ...